We develop total customs administration systems such as the e-customs system (UNI-PASS) and the Single Window system. These systems are composed of functional modules, and while these systems are usually developed as combined unit, these modules such as Import/export customs clearance modules, Risk Management modules and Post Audit modules etc. maybe implemented individually.


Implementation of UNI-PASS system or individual modules follow standardized procedures that can be largely divided into 3 phases.


To successfully develop the system, you must first understand the current environment and utilize the data deduced during the environment analysis as the basis when designing the system. These chain of events leads to understanding the customs environment of the subject country and eventually contributes in successfully developing the e-customs system


The below are the main features the development service offers

Features General description
Preparing for global trade environment
  • Design and develop the system for swift and smooth logistics flow
  • Meet the demand for increased international security standard and ensures public safety
  • Design work process to meet various international standards in order to deal with the global trade environment
Productivity driven development
  • Instead of fragmented and generalized system design, integrated and customized system design is implemented
  • Business process is extensively analyzed to make new processes, abandon redundant processes and integrate processes and reflect them in system development to increase efficiency
Well proven methodology
  • Multiple number of methodologies are used that are being Internationally proven for their efficiency for system development
  • Different approaches are being made at each development stages in order to evaluate each stage and to react flexibly to minimize errors
Advanced architecture
  • Based on extensive environment analysis including BPR/ISP, software and hardware architecture is defined and the system is designed for optimum operation
  • By utilizing the performance proven standard framework, productivity in development, efficiency in operation and system expansion are all considered


The Masterplan project analyzes the overall customs practice such as the current customs process, customs laws, organization structure and customs IT system of the subject country and proposes a customized customs future model that meets global customs standards and fulfils the needs of the customs authority.

Activities of the Masterplan is as follows;

+ Business Process Re-engineering (BPR)

The objective of a BPR is to design a new simplified and efficient customs procedure, that is based on the Revised Kyoto Convention
and WCO guide lines, by analyzing the current customs procedures, customs laws and customs organizations etc.

+ Information Strategy Planning (ISP)

Often conducted along with the BPR, the purpose of ISP is to upgrade the current customs information system into a technologically up-to-date e-customs system, which incorporates the improvement points suggested by the BPR findings

+ Information Strategy Planning (ISP)

A Feasibility Study is conducted to evaluate whether implementing a new e-customs system will benefit the subject country.
The main focus is to analyze the economic and IT aspects of the subject country thus determine the practicality of implementing the proposed system.


System operation and maintenance is another service that we provide if requested. After implementing the e-customs solution, our experts operate and maintain the system and the respective equipment (Hardware and software). As a designated operator of the Korean UNI-PASS system for more than a decade, we have accumulated the experience and know-how to provide a stable and uninterrupted service 24/7, 365 days a year.


The customs administration system is an important national infrastructure in supporting international trade and ensuring revenue collection. So, if a system failure occurs, the interrupted service will account for unimaginable loss for both the public (loss of revenue) and private (raised logistics costs) sector.

In case of the Korean UNI-PASS system, CUPIA was designated as the sole UNI-PASS system service provider by customs law and currently we have teams for the operation and maintenance. They all share the role of operating and maintain their designated sub-system along with their own unique roles and responsibilities.

Team Roles and responsibilities
Clearance/Logistics team
  • Operate and maintain the Clearance/Logistics system (module)
Information Management team
  • Operate and maintain the public portal system (module)
  • Data quality control etc.
Infrastructure operation team
  • Operate and maintain the servers and database
  • Manage system security issues etc.
Incheon International Airport Operation team
  • Operate and maintain Incheon International Airport CIQ system etc.
Technical Support Center
  • Operate customer call center
  • Provide technical maintenance support etc.

For the systems and solutions implemented outside of Korea, CUPIA provides post-development warranty service (maintenance) and additional operation and maintenance services of the newly built customs administration system upon the request of the customer.

+ Training for local staff

CUPIA provides knowledge transfer and training sessions to local customs staff through various training programs. The main objective is to train the local staff so they may operate and maintain the systems independently.

Types of knowledge transfer and training sessions

  • End user training : Internal/external users
  • IT: Hardware, Software and Network
  • System administration
  • System operation & Maintenance etc.